If you’ve bought a LanguageTool Premium subscription but the premium features aren't showing up, here are a few steps to help you troubleshoot:
Check if you’ve created a LanguageTool account
Make sure you’ve registered an account at languagetool.org.Check if you used the same email address for your account and your purchase
Premium access is tied to the email address of your account. Make sure to double-check that you’re logged in with the correct email.Check if you’re not browsing in Private/Incognito Mode
Some browser features like incognito mode can prevent proper login or syncing of Premium access. Try switching to a regular browser window.
If everything above looks correct but you still can’t access Premium features, please contact our support team. To speed up the process, include a copy of your payment confirmation or an invoice in your message.
We’ll make sure everything is sorted out as quickly as possible!