I see red lines in my work that do not align with the text

If you're seeing red underlines in unexpected places, or they don't match the actual text in your Word document, it is likely due to a weak internet connection.

Troubleshooting steps:

1. Check your internet connection
   ​A slow or weak connection can cause issues. Try switching networks or restarting your router.

2. Restart the Word app
   ​Close and reopen the app to check if the issue resolves itself.

3. Ask yourself:

   • Are you working with multiple Word documents open at once?

   • Does this issue happen often, or was it a one-time occurrence?

If the issue persists after checking your connection and restarting the app, please reach out to our customer support. We’re happy to help!