Troubleshooting
Quick fixes for common issues and errors.
19 articles
How to report technical bugs?
The browser add-in does not work on a specific website
How do I disable Microsoft Outlook's Native Checker for optimal use of LanguageTool?
The add-in start screen is white
Mac-specific issues
Linux-specific issues
A wrong language is detected (e.g. English when I write Dutch)
The add-on doesn't detect my Premium account.
Error: "Sorry, Office 365 has been configured to prevent individual acquisition of Office Add-ins"
The Word add-in icon is greyed out
Error: "Sorry, this add-in only works for Word 2016 version ..."
The add-in icon doesn't show up after installation
Logging into the Word add-on fails
How to check texts in older versions of Microsoft Word?